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IMPORTANT INFORMATION

 

COMMUNITY EDUCATION TERMS & CONDITIONS

Basic Information

  • All classes and events are located in the Allison Mansion at Walnut Hill College, unless expressly stated in class or event description.
  • All classes and events must be pre-paid in full prior to a participant’s arrival on campus.
  • Students cannot be admitted into a class or event that is already in progress.
  • We reserve the right to cancel or limit the size of any class or event and/or to alter its location, curriculum, ingredients, chef, recipes, tuition, fees and policies as deemed necessary.
  • Students may be required to bring their own cooking utensils to hands-on kitchen classes; if this is the case, it will be expressly stated in the class description.
  • Most of the Community Education Program is open exclusively to participants 18 years of age or older, unless expressly stated in class or event description. For safety reasons, students in our hands-on kitchen classes are strongly advised to wear closed toe shoes with a non-slip sole at all times. Injuries or damages resulting from the participant refusing to follow these suggested dress code guidelines will be the sole responsibility of the participant and the College will not be held liable.
  • PLEASE NOTE: Our kitchens are not 100% handicap accessible and may require the use of stairs.

GO GREEN

Walnut Hill College is taking new initiatives to become more eco-friendly and to reduce the use of plastics.  Often times in our hands-on kitchen classes there is food to take home.  Community Education is encouraging our guests who attend hands-on culinary and pastry classes to bring their own reusable container.  

Alcohol Policy

Walnut Hill College is not a BYOB facility. The college has a license to sell and serve alcohol on site and we cannot allow our guest to bring their own bottle.

Food Allergies

Please be advised that food prepared in all kitchens on campus may contain milk, eggs, wheat, soybean, peanuts, tree nuts, and shellfish, as well as many other ingredients that may cause allergic reactions. Community Education hands-on kitchen classes make no guarantee of vegetarian, vegan or other special diet options unless expressly stated in class description.  Participants with special diets/allergies are asked to use their best judgment when enrolling.  All kitchen work areas and table tops are wiped down with a disinfectant after every use.  If you have an allergy and are concerned about taking a class, please email us at communityed@walnuthillcollege.edu with your questions and concerns.  We are not liable for allergic reactions to food used in class. We will do our best meet your needs; however, we cannot guarantee the class curriculum/recipes will be able to be adjusted.

Cancellations

If you must cancel your registration, please email us at CommunityEd@WalnutHillCollege.edu. The Office of Community Education strives to provide a full and diverse catalog of classes and events. However, from time to time we are simply unable to reach the enrollment minimums required. When this happens, we unfortunately must cancel the under-enrolled class or event. Participants are informed of such a situation by the enrollment deadline, barring any emergency or inclement weather that renders such notice impossible. In the case of any cancellation, a registrant will receive a refund as outlined in our Refund Policy. It is extremely important that participants provide up-to-date contact information in the event that we need to reach you regarding a cancellation or other alert.

Refund Policy 

All refunds will be at the discretion of the College. All refunds will be returned in the same method it was rendered at time of purchase.

No-shows:  We do not give refunds or allow make-ups for “no shows”, for missed classes or events, or for day-of cancellations.  

Events Cancelled by College:  A refund will be processed in full if the College must cancel an event at any time, or if a registrant requests to withdraw his/her enrollment seven (7) business days or more before the NEW start date of that event. 

6-Week Series: No refunds will be given for a missed class of a 6-Week series.  

Weather cancellations:  In the event of a weather emergency and the scheduled class must be cancelled, the Office of Community Education will issue a full refund.  If the registrant was gifted the cancelled class, the college will issue store credit to use towards another class.  During inclement weather conditions, we continually follow news weather reports and makes the best decision.  If the college decides NOT to cancel a class, refunds will not be given for participants who choose to otherwise cancel their registration.  

Customer Cancellations:  If you must cancel your registration, please email us at CommunityEd@WalnutHillCollege.edu. Given our capacity to purchase, prepare, and serve food and beverages, as well as hire the required staff for Community Education programming, it is highly unlikely that the College would be able to incur any financial losses caused by customer cancellations.  A reminder email is sent to customers one (1) week prior to the start date of any event. 

Any and all cancellations made by customers will result in a refund based only on the following criteria: 

7 days or more prior to event date = 100% Refund

6-4 days prior to the Class/Event Date =50% of the Tuition Paid

3-2 days prior to the Class/Event Date = 25% of the Tuition Paid

1 day or less prior to the Class/Event Date = NO REFUND AMOUNT RETURNED 

Please allow at least 5-7 business days to receive a refund. Some refunds may be issued in the form of a check by USPS.

Store Credit Guidelines

  • Store credit can be issued to online customer accounts for any reason. 
  • Only valid to use towards Community Education Programming.
  • NOT transferable to another online customer account.
  • Store credit EXPIRES one (1) year from the issue date.

Coupons & Discounts

Coupon codes and discounts are only valid within the promotional period stated in the fine print (located here on the sale page).  Prior coupon codes or discounts cannot be used outside of the promotional period if the class was cancelled and refunded. 

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